Jeff Sutton of ProCare Mobility

Procare Mobility FAQ

We are often asked questions about our products. Here we try to answer the more common questions we get asked. If you have a question that is not here then please call or email us we will be more than happy to help.

Yes you can get  a seating assessment during the UK lockdown. Home assessments are still available during this time under strict government guidelines. Extra measures are taken to ensure this a safe process for both the client and our specialist.

How quickly can my chair be delivered is dependant on a few things. Once we have secured the deposit you can expect to receive you chair between 2-5 weeks. The length of time will vary depending on the model and make of the chair. Priority delivery may be available upon request.

If you have a disability you may be eligible for government funding to help with the costs of paying for your chair. Check to see if you are eligible by contacting your local social services or GP.

We require an initial deposit payment before processing your order. We would then require the remaining balance to be paid before or on the delivery date of your chair.

At Procare we provide a free seating assessment which can be done from the comfort of your own home, and arranged at a time that is suitable for you. During this assessment our specialist will bring an assessment chair for the client to test, take measurements and speak with you to understand your requirements of a suitable chair. This can be done with your family or professional carer present, and should take approximately an hour. After the seating assessment is complete, we will get in touch 2-4 days later with a quote for your specialist chair, with no obligation to purchase.

Rise and recline chairs can either be bespoke (made to measure) or mass produced (standard sizes). Mass produced chairs from high street retailers tend to come in standard sizes which may or may not be suitable for you or your requirements. They do not have the same build quality as a chair supplied by our specialists, and they certainly will not take into consideration any additional health problems of the user. When purchasing a Rise and Recline chair, it is imperative that you have the correct seat size dimensions in order to achieve comfort, postural support and the correct seating position. Unfortunately, this is often not achieved when purchasing standard seating from high street suppliers.

Over the years we have seen many clients purchase standard seating to later realise their chair is not suitable for them. We encourage you to get it right first time, by speaking to our specialists we can ensure that you do not waste money on a poor fitting chair, and that you are supplied with a chair which will support you for many years to come, providing a long term solution.

We are based in the West Midlands and we cover Birmingham, Coventry & Warwickshire, Staffordshire, Worcestershire and Shropshire.

The type of chair you may require depends on a client’s clinical condition or disability.

We have a variety of chairs to suit a range of client needs such as sit to stand transfers, postural requirements, pressure care problems, muscular dystrophy conditions and more. We understand it can be daunting with so much choice out there so get in touch today and arrange a free seating assessment with us, and we will be happy to assist you in your journey to finding the perfect chair.